F.A.Q

Our Customer Service solves your problems and clarifies your doubts from 

Monday to Wednesday from 9:00 to 13:00 and from 14:00 to 18:00;

Thursday and Friday from 9:00 to 13:00 and from 14:00 to 17:00. 

You will always find someone available to help you here:

E-mail: info@yousporty.com

Telephone: +39 049 900 0148

We offer express shipping with BRT courier.

Shipping in Italy is express by Bartolini courier with a 4,00 € shipping costs contribution for each order. Instead, for the other European countries, the shipping cost is 8,00 €.

To know specific costs and times related to each country, see the dedicated page by clicking here.

Your order will be prepared and given to our courier as soon as possible. All our deliveries are made through courier express, the delivery normally takes place in 3/4 days for main cities. Delivery days are approximate and may change according festivities and/or the destination to reach, they also depend on the payment you choose:

Credit Card/PayPal: the goods are prepared immediately. Orders received before 13:00 normally are given to our courier the same day the order was placed.

Wire transfer: our system receive communication of your transfer normally after 3 days from the transfer date, just then the order will be processed. We remind you that orders paid by wire transfer we haven’t received any payment will be deleted after 8 dd from the order date.

Cash on delivery: choosing this method of payment the time for processing your order may be slower. We remind you that for safety reason the order cannot be processed if you provided an inactive number. Please be aware that if you delete your order after the shipment has started or you reject it at the delivery, you will need to pay the shipping and any possible cost for storing your order.

In any case, once your order has been shipped, you will receive an email for tracking your package online in real time.

Sure, if you are in the area of Padua-Vicenza this is the best way to save on the shipping costs and to get your products as soon as possible. 

As an online shop, please keep in mind that we cannot accept any payment directly in our offices.

Therefore you’ll have to place your order online and check the option ‘Collect in our office’ within the shipping option;you will be able to choose between credit card PayPal or wire transfer, in this case you will not be able to pay cash on delivery. 

We remind you that if you pay with wire transfer our system receives communication of your credit normally after 3 dd after the transfer, just then the order will be processed. 

You may collect your order at the following address: 

YouSporty Srl

Via A.Volta, 10 - Zona Ind. - 35030 Veggiano (PD) - ITALY 

Our office is open:

Monday to Wednesday from 9:00 to 13:00 and from 14:00 to 18:00;

Thursday and Friday from 9:00 to 13:00 and from 14:00 to 17:00. 

More info shipping information clic here.

You can finalize your orders by paying via PayPal, Credit Card, Cash on Delivery (only for shipments on italian territory) and Bank Transfer. We remind you that it is not possible to collect at the time of collection, as we cannot accept cash or other forms of payment.

If you want to deepen this topic, click here.

Our bank details where to address your payments are: 

Beneficiary: YouSporty S.r.l.

BCC Veneta Credito Cooperativo, Agenzia Sarmeola di Rubano (PD)

IBAN: IT37E0880762790000000512001

BIC Swift: ICRAITRRBSG

Reason for payment: [order number]

If you want to deepen this topic, click here.

All information that concerns you (name, e-mail, telephone)is required to provide you a quality service: they won’t be shared with third parties in any way or used differently than what declared.

In this way, besides having the chance of acceding your section MySporty and checking personally your orders status, we will be able to contact you in case of problems, sending you emails related to your order, shipment and your tracking number. 

Read the Privacy Policy.

That’s very simple, just click on the item selected then place your mouse on the size.

A small black box will pop up with all the size conversion available: EUR, UK, USA and measures of soles in centimetres (CM). 

Certainly, the cash on delivery mark is present among the payment methods accepted for shipments delivered in Italian territory.

When finalizing the order, select the payment method. The courier will collect the amount that must be exact, as it cannot give change, receive checks or other payment methods. The cost of the cash on delivery service is € 5 and you will be charged directly upon finalizing the order. We remind you that it is not possible to simultaneously select the method of payment on delivery and the withdrawal of your order at our office.

To learn more about the payment methods accepted on our e-shop, click here.

No problem, just write an email to the address returns@yousporty.com to start the procedure of Change Size within 14 dd from the delivery date. We remind you that the products must not be used. 

More information about shipping and return.

You can get in touch with our Customer Service on the phone at +39 049 900 0148.

You will be asked to send some pictures showing the defect to the email address resi@yousporty.com

The Product Department will check the presence of defect and you will be contacted as soon as possible. 

We suggest you to wait using your product if you think it might be defected. 

More information about general condition of sale.

Write an email to the address resi@yousporty.com within 14 dd from the delivery date to start the Refund procedure. We remind you that the goods must not be used. 

You’ll have to send your items at your charge to the address: 

YouSporty Srl

Via A.Volta, 10 - Zona Ind. - 35030 Veggiano (PD) ITALY 

We remind you to write on the outside of the package the name of who placed the order and the related purchase number. After receiving your return and checking the status of goods we will require our bank to refund you on the credit card used for the order or on the bank account you gave in your return request. 

More information about payments and refounds.

Place your item back in the original packaging in good status (box or bag): add your product as it is now in our YouSporty box or inside a similar box. 

Make sure that the packaging is well balanced with the size of your item to send. 

Close the packaging box using the tape and make sure that the shipping address on the outside is readable, together with the name of who placed the order and the related Purchase Number.

By signing up on our website yousporty.com you’ll have access to your personal account. 

On the left of the main panel of your MySporty you can see the SportyCash symbol, it’s a section where we can give your credit after a change of size or a return for example. 

The amount present in your SportyCash will be used for future purchases on the website, the credit will be automatically deducted until it last.

Here is what the various statuses you could read regarding the tracking of your shipment mean:

Not found - Your package is still in transit from our office to the Bartolini branch of Padua.

Withdrawn - The package was entrusted to the Bartolini branch of Padua.

Match - The parcel started from the Bartolini branch in Padua, it will eventually have to be entrusted to the competent branch for your area.

Arrived at the branch - The package arrived at the destination Bartolini branch and will be delivered.

Delivery - The package will be delivered today. If the courier will not find you, he will leave a notice of storage and you will find the note "recipient Absent / Left Notice". The return will be managed according to the courier's needs.

Did you know that you can communicate directly with Bartolini's Customer Service? Click here if you want to visit their site.

If you want to learn more about shipping and returns, click here.